Refund & Cancellation Policy

This policy explains cancellation and refund terms for everything sold on this site. It doesn't affect your statutory rights.

If you're buying as a consumer (an individual, not a business)

You have a 14-day right to cancel any online purchase under EU consumer protection law, starting from the day you order. If you cancel before we've started work, you receive a full refund. If you've expressly asked us to start work within the 14-day period (the checkbox you complete at checkout as an individual buyer), and you later cancel, we charge you proportionately for the work carried out up to that point. If a service is fully delivered within the 14-day period at your request, you lose the right to cancel it once it's complete.

If you're buying as a business

The 14-day consumer cancellation right doesn't apply to business purchases. Before we start work, you can cancel for a full refund. Once work has started, you're liable for the value of work completed; any amount paid beyond that is refunded.

Website, redesign and branding projects

Before kick-off (before we've started design or development work): full refund. After kick-off: you pay for the work carried out to that point, and any balance already paid beyond that is refunded.

Website Care Plans

Care plans are monthly rolling subscriptions. Cancel any time — it takes effect at the end of the current billing month. We don't refund the unused part of a month already paid for, and unused edit hours within a plan don't roll over or convert to a refund.

Design & development hours

Booked hours can be rescheduled or cancelled free of charge up to 24 hours before the booked session. Cancelling or rescheduling within 24 hours of a booked session may incur a charge of 50% of the value of the booked hours.

How refunds are paid

Refunds are returned by the same method used to pay, normally within 14 days of us agreeing the refund is due.

How to cancel or request a refund

Email support@designismoney.com or call +353 41 983 5210 with your order reference. We'll confirm what's owed and when you'll receive it.

Your statutory rights

Nothing in this policy limits your statutory rights as a consumer under Irish and EU law.